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FAQs

General

  • Site Copyright Information
 

How to Use the Site

  • Do you have full reviews for these titles?
  • How can I change my password?
  • How can I search for a title in your database?
  • How can I use this site to support my curriculum planning?
  • How do I use the Address Book?
  • What browsers do you support?
  • What if I forgot my password?
  • What is Quick Search?
  • Who can I contact if I have a problem with the site?
 

Ordering

  • How do I place an order?
  • What is your return policy?
 

Policies

  • Am I allowed to show these videos to a class?
  • Are your products available for licensing? Am I allowed to encode or digitize your programs?
 

Pricing and Payment

  • As a school or library, can I order on open account?
  • Do I need to add sales tax?
  • Do you accept credit cards?
  • What forms of payment do you accept?
 

Shipping

  • Can you ship my order with Express Shipping?
  • How much is shipping and handling for international customers?
  • How much is shipping and handling for U.S. customers?
 
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