FAQs

General

• Site Copyright Information

How to Use the Site

• Do you have full reviews for these titles?
• How can I change my password?
• How can I search for a title in your database?
• How can I use this site to support my curriculum planning?
• How do I use the Address Book?
• What browsers do you support?
• What if I forgot my password?
• What is Quick Search?
• Who can I contact if I have a problem with the site?

Ordering

• How do I place an order?
• What is your return policy?

Policies

• Am I allowed to show these videos to a class?
• Are your products available for licensing? Am I allowed to encode or digitize your programs?

Pricing and Payment

• As a school or library, can I order on open account?
• Do I need to add sales tax?
• Do you accept credit cards?
• What forms of payment do you accept?

Shipping

• Can you ship my order with Express Shipping?
• How much is shipping and handling for international customers?
• How much is shipping and handling for U.S. customers?