FAQs

Cataloging Services

• Are Cataloging Services available?
• Can you save my MARC record profile?
• Do you sell MARC Records?
• How does Cataloging work?
• I chose to have my MARC records emailed to me; why haven't I received them?
• When downloading MARC records from my email, it displays a string of random characters in my browser.
• Why can't I download my MARC records from my browser-based email?

General

• Site Copyright Information
• What is your web site privacy policy?

How to Use the Site

• Do you have full reviews for these titles?
• How can I change my password?
• How can I search for a title in your database?
• How can I use this site to support my curriculum planning?
• How do I use the Address Book?
• What are cookies?
• What browsers do you support?
• What if I forgot my password?
• What is Quick Search?
• Who can I contact if I have a problem with the site?

International Customers

• Are your videos available in PAL or SECAM formats?
• Do I have public performance rights for these products?
• How do I place an order?
• What forms of payment do you accept?

Ordering

• How do I place an order?
• What is your return policy?

Policies

• Am I allowed to show these videos to a class?
• Are your products available for licensing? Am I allowed to encode or digitize your programs?

Pricing and Payment

• As a school or library, can I order on open account?
• Do I need to add sales tax?
• Do you accept credit cards?
• What forms of payment do you accept?

Shipping

• Can you ship my order with Express Shipping?
• How much is shipping and handling for international customers?
• How much is shipping and handling for U.S. customers?