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FAQs
Cataloging Services
Are Cataloging Services available?
Can you save my MARC record profile?
Do you sell MARC Records?
How does Cataloging work?
I chose to have my MARC records emailed to me; why haven't I received them?
When downloading MARC records from my email, it displays a string of random characters in my browser.
Why can't I download my MARC records from my browser-based email?
General
Site Copyright Information
What is your web site privacy policy?
How to Use the Site
Do you have full reviews for these titles?
How can I change my password?
How can I search for a title in your database?
How can I use this site to support my curriculum planning?
How do I use the Address Book?
What are cookies?
What browsers do you support?
What if I forgot my password?
What is Quick Search?
Who can I contact if I have a problem with the site?
International Customers
Are your videos available in PAL or SECAM formats?
Do I have public performance rights for these products?
How do I place an order?
What forms of payment do you accept?
Ordering
How do I place an order?
What is your return policy?
Policies
Am I allowed to show these videos to a class?
Are your products available for licensing? Am I allowed to encode or digitize your programs?
Pricing and Payment
As a school or library, can I order on open account?
Do I need to add sales tax?
Do you accept credit cards?
What forms of payment do you accept?
Shipping
Can you ship my order with Express Shipping?
How much is shipping and handling for international customers?
How much is shipping and handling for U.S. customers?