Library Video Company FAQs

Cataloging and Processing Services

• Are Processing & Cataloging Services available?
• Can you save my MARC record profile?
• Do you sell Catalog Card Kits?
• Do you sell MARC Records?
• Do you sell Single Main Entry Cards?
• How does Processing & Cataloging work?
• I chose to have my MARC records emailed to me; why haven't I received them?
• When downloading MARC records from my email, it displays a string of random characters in my browser.
• Why can't I download my MARC records from my browser-based email?

General

• Site Copyright Information
• Web Site Developer
• What is Library Video Company's web site privacy policy?

How to Use the Site

• Do you have full reviews for these titles?
• How can I browse your 18,000 titles?
• How can I change my password?
• How can I search for a title in your database?
• How can I use this site to support my curriculum planning?
• How can I view related titles when looking at a title?
• How do I use the Address Book?
• What are cookies?
• What browsers do you support?
• What if I forgot my password?
• What is Quick Search?
• Who can I contact if I have a problem with the site?

International Customers

• Are your videos available in PAL or SECAM formats?
• Do I have public performance rights for these products?
• How do I place an order?
• What forms of payment do you accept?

My Media Collection

• Can I print a catalog from My Media Collection®?
• Can I print a list from My Media Collection®?
• How do I find out my missing titles so I can Complete the Series?
• How do I know if I've ordered a title I already own?
• How do I manage My Media Collection® online?
• How do I search My Media Collection®?

Ordering

• Can I create a price quotation?
• Can I email my Cart to a colleague or another office?
• Can I preview streamed video clips online?
• Can I preview your products?
• Can I sort items in my Cart?
• Can I special order a title that I don’t see here?
• How can I tell if a title is available?
• How do I add notes to each line item on my Cart?
• How do I create an order?
• How do I merge lists?
• How do I place an order?
• How do I print my Cart?
• How do I retrieve a list?
• How do I save my Cart?
• Is my information secure when transmitting it to your site?
• What is your address for mail orders?
• What is your fax number?
• What is your Federal ID Number?
• What is your return policy?
• When will my order ship?

Policies

• Am I allowed to show these videos to a class?
• Are your products available for licensing? Am I allowed to encode or digitize your programs?

Pricing and Payment

• As a school or library, can I order on open account?
• Do I need to add sales tax?
• Do you accept credit cards?
• What forms of payment do you accept?

Products

• Are your cassettes available in PAL or SECAM formats?
• Can I order titles from my Selection List?
• Can I search by grade levels? How are grade levels defined?
• Can I view previous Selection Lists?
• Do you have a printed catalog?
• Do you offer closed-captioned videos?
• Do you sell accessories?
• Do you sell audiobooks?
• Do you sell clear checkout pockets?
• Do you sell laserdiscs?
• Do you sell video storage cases or CD-ROM/DVD cases?
• How do I create a Selection List?
• What deliverable formats are available to me after creating a Selection List?
• What exactly is DVD and do you sell it?
• Who is Schlessinger Media?

Shipping

• Can you ship my order with Express Shipping?
• How much is shipping and handling for international customers?
• How much is shipping and handling for U.S. customers?